Frequently Asked Questions
Who is my point of contact?
When onboarded, you will have a single point of contact at our National Contact Centre. That team will have full oversight of your calls, tasks and actions and ensure that they are all closed down in a timely manner.
What types of SLAs are available across the country?
Each Delivery Centre covers a suitable geographic area to allow engineers to meet and exceed the highest UK standards.
Individual customer SLAs can be tailored to meet a need, with varying priority levels meaning a speedier response when things get tough.
What products do UKSI service and support?
- Fire Alarms
- Emergency Lighting
- Portable Fire Extinguishers
- Fire suppression systems
- Intruder Alarms
- CCTV Surveillance Systems
- Access Control Systems
How quickly can I get the UKSI on-boarded?
We don’t rush into contracts, rather we see planning as key to a smooth delivery of services. For those in a hurry new contracts can begin in 3 months time, normally we request 4-6 months, to ensure that all is in order before the switch from your existing provider takes place.
Why use the UKSI?
National Coverage with Local passionate Delivery Centres.
It’s a recipe that means ‘’simply a better service”.